Always There When Needed
Unexpected breakdowns can cause problems in the demanding conditions of a busy container yard. Operational support helps keep your port lifting equipment available when you need it.
Konecranes technical support services include inspections to examine the condition of your crane, preventive maintenance to minimize stoppages, on-call assistance for quick corrective action and planned repairs to forestall possible problems.
Operational support backs up these services with a dedicated team of Konecranes technicians who are always available while your cranes are operating. When problems appear, this team can connect with your own personnel, and guide them in the repair of your machinery. If the issue can’t be solved remotely, members of the team can visit your site as soon as possible to assess the situation and perform repairs themselves. Your machinery is once again reliable and available for use.
Customers often express appreciation for how fast Konecranes responds to support requests, and the high level of technical knowledge available whenever and wherever they need it. Local access to a global network of technical experts means you can focus on running your business rather than your equipment. Support is one of the key reasons our customers choose Konecranes.